Submit the form below if you would like to purchase a support contract or receive more information about our premium support programs. 11ac access point. Get Started. It's a 6 stream AP (4x4:4 in 5GHz, 2x2:2 in 2. Root Cause The account does not have proper entitlement set. Jan 17, 2024 · To be able to install the latest firmware and patches, you need an active support contract for software and maintenance. Registering a product which is still under its 5 months software warranty, gives you a full access to the support site for a limited time. Activity in RUCKUS Lennar Support. Ruckus Networks offers flexible and comprehensive support offerings for our wired and wireless products. 11ac Wave 2 access point. If you aren't sure who your reseller is, please email us at [email protected] or call us on: 855-782-5871 Option 2 Oct 19, 2015 · Firmware upgrades (and SNMP MIBs) are free for 90 days from date of purchase for all controller products. 2 is unsupported because of invalid support contract. This is specially useful, if you have upgraded to 9. Get world-class support 24/7. Even going from 3. If you are a Premium Support or Software Upgrade Support Customer, you can create a login credential Here. com. com/login. 8. S02-0001-1LSG: Partner WatchDog Support Per SZ/vSZ AP, 1 YR S01-0001-1LSG: End User WatchDog Support Per SZ/vSZ AP, 1 YR If you are a Ruckus end customer who would like to renew your existing Ruckus support contract, please contact your Ruckus reseller. " while activating Support/License ? Customer Environment Customer’s activating their purchase having both End User and Partner Products. Online technical support tools Customers with a valid RUCKUS Technical Support contract have 24×7 access to several online tools through the RUCKUS Support Portal: Registration gets you many benefits including the ability to download software updates for products, access to post to our support forums and ability to track your warranty registrations; Activate your support contracts for Premium access. Announcements Upgrade Guides License Management Warranty & RMA KB & Forums Tools Asset Management. All Ruckus partners have free access to the Support site via the Partner portal. Workaround. - 24x7 technical support - Advance replacement on your controller - Optional advance replacement on your APs - Access to premium conten Ruckus WatchDog Hardware Advance Replacement - extended service agreement - 3 years - shipment 4 Available only for Ruckus hardware products with Assurance Limited Lifetime Warranty (ALLW). If your product is still under it's 90-day limited software warranty, you'll get Premium access for the duration of that warranty. 2. Warranty Details Ruckus world class support. Contact Us/Support Phone Numbers; Contact Us/Support Phone Numbers; Feedback; Accessibility; Ruckus Networks 350 West Java Dr. The Ruckus H500 is a converged wired and wireless wall switch featuring Ruckus BeamFlex+ smart antenna technology to deliver high-speed 802. Then try to upgrade. There are various support contracts for different devices in Ruckus. Ruckus AP Certificate Refresh Flowchart; What contracts do I need for full operation of SZ-100 and vSZ, including SW upgrades? I can't download ZoneDirector software updates - I see a warning; Problem connecting an AP to vSZ / SZ-100; How do AP Heartbeats work? What to look for in the AP support info if client performance is subpar? Customer has to contact Ruckus support to manually move licenses from faulty to replacement SZ Resolution 3: Failed (leader node) does not have AP capacity license only has active support contract, in this scenario no action is required as the support contract will automatically transfer to replacement SZ Basically, for any technical support or customer service, you need an active/valid support contract for assistance. 2267 Posts. Visit the RUCKUS Networks Support page to get access to our extensive collection of resources tools and expert assistance. Is this the case for r500 unleashed? I don't want to b When activating the Support Contract customer's will see the same date as the Ordered Date. Open the Support Purchase Acknowledgement (SPA) email you have received for your order. If what we show, doesn't agree with what you think you have, please Contact Support and let us know so that we can fix it for you. Live-chat or telephone. About Ruckus Networks. If your application is approved, you will be given access to the Portal to allow you the ability to obtain current and timely information about the RUCKUS BIG DOGS Partner Program (the "Program") and to track and maintain information relating to your role and performance in the Ruckus Networks offers flexible and comprehensive support offerings for our wired and wireless products. If you have any problems managing your licenses, please contact RUCKUS Support. Access to the growing Knowledge Base has always required a support contract (on any produ If you are a Ruckus end customer who would like to renew your existing Ruckus support contract, please contact your Ruckus reseller. 2 with no issues. 5. Additional services are available once you activate your support contract (if any) Ruckus ICX 7650 Campus Switches Ruckus ICX 7650 Campus Switch. SmartZone™ 144 (SZ-144) is the next-generation high performing Wireless LAN controller within the Ruckus family of WLAN controllers for enterprises around the world. Mar 6, 2014 · Hi out there. After the firmware uploads there is a validation check which fails without a support contract. For product support information and details on contacting the Support Team, go directly to the RUCKUS Support Portal using https://support Apr 7, 2021 · Can't see all products in support portal. I think for other Ruckus access points the firmware updates are free to anyone without a support contract. Most of our customers ask if we forgot to add something to their renewal. The R310 has dual radios (2. An active support contract, Or; A newly purchased product that still has the initial 5-month software warranty*. This paid subscription provides access to technical support, firmware downloads, premium self-service content, and advance replacement RMA on the product. You can contact RUCKUS Support through the contact page on the RUCKUS website Contact Us, through the Fetch chat bot, or by +1 (855) 478-2587. To access our support portal, please register below. Oct 2, 2019 · Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you aren't sure who your reseller is, please email us at [email protected]. Jul 29, 2021 · Dears , I am going to upgrade my ZD3000 but my support contract is expired and I cannot upload the new firmware , when I try to upload the I get "The Support Contract has expired. New SKU/Part # for the support contract Effective dates of new support contract; And request any credit for the previous contract and provide: The old PO# Serial number; SKU/Part # of old support contract; Note: Ruckus does look at a few details when there is a credit request, depending on the finding, your credit request can either be approved Apr 17, 2023 · Step2: Contact RUCKUS support with the certificate request file (. req) Step3: Support will provide you the certificate resolution file, which you need to upload to the controller/AP. TSB-2024-002_RUCKUS-License-Server-Host. Download the entitlement file from the support site using the below link and upload that . Ruckus AP Certificate Refresh Flowchart; What contracts do I need for full operation of SZ-100 and vSZ, including SW upgrades? I can't download ZoneDirector software updates - I see a warning; Problem connecting an AP to vSZ / SZ-100; How do AP Heartbeats work? What to look for in the AP support info if client performance is subpar? Ruckus world class support. 3rd party optics and transceivers are not covered in ALLW or any Ruckus support programs. WatchDog End User Support provides software and hardware support to ICX switching customers. Institution: Sales Contacts: Alabama K-12 Joint Purchasing (ALJP) Designed to assist schools with seeking the IT products and services they need. Contact your sales account manager or reseller to learn the status of your order. Please read the Release Notes before deploying any new ZoneDirector software. Sunnyvale, CA 94089 USA T: +1 (855) 478 Dec 4, 2015 · The notification message is regarding the active support contract on the ZD. Our goal is to match our capabilities to your specific needs. Below are the steps to for all RUCKUS management platforms to generate the certificate replacement file, and upload the resolution file. Any enterprise, regardless of size or complexity, can easily deploy, maintain, and extend a converged IT/OT network while addressing specific business outcomes using RUCKUS products and solutions. RUCKUS Forums is a community discussion platform for questions and answers on all things RUCKUS, from configuring your RUCKUS APs, controllers and switches, to best practices on Wi-Fi design, config and troubleshooting. By clicking Accept, you consent to the use of cookies. ruckuswireless. This sales order has both Partner and End User products. - Once the ZoneDirector is upgraded, firmware upgrade will be pushed to all ZD managed APs (so there is really no separate upgrade action required for APs). " message . renewals@commscope. Online technical support tools Customers with a valid RUCKUS Technical Support contract have 24×7 access to several online tools through the RUCKUS Support Portal: RUCKUS One is an AI-driven network assurance and business intelligence platform that enables enterprises to easily manage a converged network, make better business decisions, and deliver exceptional user experiences. It provides the right blend of Technical Support and SLA flexibility to meet most customer needs. - 24x7 technical support - Advance replacement on your controller - Optional advance replacement on your APs - Access to premium content and knowledge-base articles . 1 to 3. Get ready to activate your support contracts for Ruckus products -. This could be due to no contract, no warranty, or no devices with warranty/contract associated with the account. • • • • • • • • • • • • NOTE: ZoneDirector software upgrade is available only to the Premium Support or Software Upgrade Support customers with valid login credentials. Jul 9, 2024 · This effectively means to upgrade your network, it will be required to not only have a controller support contract but support on AP capacity licenses as well. com Click the activation code in the email to activate. 3bt** support as well as 10 Gigabit Ethernet Aggregation and 40/100GbE uplink 4Available only for RUCKUS hardware products with Assurance Limited Lifetime Warranty (ALLW). About GEMSS. Basic access is free and does not require a support contract. ONLINE TECHNICAL SUPPORT TOOLS Customers with a valid Ruckus Technical Support contract have 24×7 access to several online tools through the Ruckus Support Portal: RUCKUS Wireless General Terms & Conditions for Support & Services. Find answers to your questions troubleshoot issues and optimize your network performance with ease. Contacting Ruckus Customer Services and Support The Customer Services and Support (CSS) organization is available to provide assistance to customers with active warranties on their Ruckus Networks products, and customers and partners with active support contracts. But they all fail to upgrade saying something about no support contract or unlicensed. Additional Information: There is no need to panic when you are unable to view the status of the support contract even after activating it on the Ruckus Portal. If an RMA is required for a virtual machine (vSZ, vSPoT), the defective serial number and the serial number of the new unit is required. This is a very important step, as this binds the product SN to the support contract. If you aren't sure who your reseller is, please email us at [email protected] or call us on: 855-782-5871 Option 2 Ruckus Wireless offers quality, knowledgeable, responsive worldwide technical support for its Smart Wi-Fi systems. Until your purchase order is processed, Ruckus will not have information about your purchase, and you will need to wait until it's processed to complete the registration process. WatchDog is our base level support offering. Ruckus Support portal is a comprehensive support tool that gives the customer a single destination to address their support needs. Support. *Will not have connectivity to the devices connected to the Switch. Registering a product that is still under its 5-month software warranty, gives you full access to the support site for a limited time. It manages up to 2000 Commscope Wi-Fi access points, 400 switches,and 40,000 clients per controller. Sorted by: ASK the Pack. Each of the DoD Military Branches, Air Force, Army, Navy, and Marine Corps entered into a GEMSS Agreement awarded through Cisco "Gold Partners" for providing software, hardware support, and technical support and services in June 2022. May 14, 2021 · When reporting suspected faulty hardware (which is either covered by warranty or a support contract), shipping information needs to be recorded in the relevant fields. 0 Build. As a valued Ruckus end customer, ensuring continuous support for your Ruckus products is crucial. *Console access will be the only ac Jan 17, 2024 · To be able to install the latest firmware and patches, you need an active support contract for software and maintenance. is it mandatory to activate the support contract to Product Name: ZD 3050, UK, manages up to 50 APs. 4GHz & 5GHz) which are capable of concurrent operation. Cloudpath® Persistent XSS and CSRF Vulnerability. Sep 23, 2021 · Customer to open the Support Purchase Acknowledgement (SPA) email that was received from Ruckus/Disti/VAR for the order Login to Ruckus support portal: https://support. Q. spt file under Administer> Support on the ZD. Premium access comes with a WatchDog or BullDog support contract. It is also useful in RMAs(replacement) where you get an Advance Replacement in which the new unit will be shipped out in 2 business days. 11ac features to deliver outstanding Wi-Fi performance and reliability. 4Available only for RUCKUS hardware products with Assurance Limited Lifetime Warranty (ALLW). AP firmware has no support restriction to download for upgrades or downgrades, nor does Documentation. Now follow these steps -. You can check out more information on the RUCKUS support page The Ruckus R650 represents an evolution in Access Point (AP) technology - it's not just a Wi-Fi AP, it's a Wireless technology hub. If your existing Ruckus support contract is nearing expiration and you would like to renew it, follow the steps outlined below: Step 1: Contact Your Ruckus Reseller. The first and most straightforward way BullDog Support Service Deliverables Standard Optional; Customer Success Management: Case Monitoring, Review Calls, Issue Reports, Business Reviews: X: Access to designated major account support team: X: 24x7 Technical Support with accelerated response times: X: Annual deployment review: X: Advance replacement for controllers: X: Variable Parts You can locate the documentation by product or perform a text search. 4GHz) that comes with Wi-Fi 6 (802. 11ac Wi-Fi in an ultra-sleek, low-profile design that can be quickly and discretely installed in a standard wall junction box. We offer 3 distinct tiers to our support offerings. It combines Ruckus patented technologies and best-in-class design with the next generation of 802. RUCKUS BIG DOGS Partner Program Agreement. Log in to the Ruckus customer support site - - https://support. CVE-2023-49225: RUCKUS AP Stored Cross-Site Scripting (XSS) Vulnerability. Workaround In case of unsuccessful activation, contact Ruckus Customer Support Resolution Nov 3, 2013 · A support contract gives you quite a few things in addition to software upgrades (not just updatesyou'll also get access to our newest features). Customer Environment All Customers on Support Portal. Please contact Ruckus Support for further assistance. Customers can select different SLAs for hardware replacement, add-on services like onsite engineer support, testing-as-a-service, Designated Support Engineers and more. These plans augment the Limited Lifetime Warranty included with most Ruckus Wireless ZoneFlex products. Product Family: ZoneDirector Product Code Part: 3050. The ZoneFlex R310 is the industry’s lowest cost enterprise class 802. Is this the case for r500 unleashed? I don't want to buy a product where I must pay a fee to upgrade the firmware to fix bugs. Access to Release Notes requires an active support contract and a RUCKUS Support Portal user account. We would like to show you a description here but the site won’t allow us. The Ruckus ® ICX ® 7650 Switch is designed to meet the new challenges of the multigigabit wireless era. 3bt** support as well as 10 Gigabit Ethernet Aggregation and 40/100GbE uplink Registration gets you many benefits including the ability to download software updates for products, access to post to our support forums and ability to track your warranty registrations; Activate your support contracts for Premium access. Im new to the Ruckus so please don't nail me for some Questions. End of Life Product Detail. 4GHz. com Click on Activate Purchase Enter the activation code "SUP-123456-AAA-BBB-CCC" in the box Review the order, accept Why am I receiving the message "Please contact Support. These are separate SKUs. RUCKUS Support for Lennar SmartHome customers. Other technical documentation content is available without logging in to the RUCKUS Support Portal. com or call us on: 855-782-5871 Option 2 Nov 1, 2022 · How to perform a Software recovery on an ICX7150 switch Symptoms: *The Switch will not provide power to any PoE devices (Doorbell, cameras, even the Access Points). If you aren't sure who your reseller is, please email us at ruckus. These General Terms & Conditions for Support & Services ("Service Terms”) are entered into upon submission of an Order (defined below) to RUCKUS Wireless LLC, having its principal place of business at 350 West Java Drive, Sunnyvale, CA 94089 ("Ruckus") by any entity (the “Customer”) purchasing technical support or Oct 25, 2018 · New SKU/Part # for the support contract Effective dates of new support contract; And request any credit for the previous contract and provide: The old PO# Serial number; SKU/Part # of old support contract; Note: Ruckus does look at a few details when there is a credit request, depending on the finding, your credit request can either be approved If you are a Ruckus end customer who would like to renew your existing Ruckus support contract, please contact your Ruckus reseller. You can locate the documentation by product or perform a text search. Workaround For any other concerns, please contact Ruckus Customer Support We would like to show you a description here but the site won’t allow us. The Customer Services and Support (CSS) organization is available to provide assistance to customers with active warranties on their RUCKUS products, and customers and partners with active support contracts. 3rd party optics and transceivers are not covered in ALLW or any RUCKUS support programs. Jul 10, 2024 · Login to Ruckus support portal: https://support. ALJP has awarded Ruckus Networks, an ARRIS company, as an approved vendor under a Master Service Agreement ALJP2016-071, enabling SLED end-users to purchase Ruckus Networks networking and wireless equipment. Support Programs. Unable to update through any of To access our support portal, please register below. Nov 3, 2013 · Hi Christian, A support contract gives you quite a few things in addition to software upgrades (not just updatesyou'll also get access to our newest features). Get the support you need to stay connected. Support includes 24×7 access to the Technical Assistance Center (TAC) (available through phone, chat and the web), software updates, online selfservice tools, and offers several hardware replacement options. Partner access is granted when you access the support portal from the Partner portal. The ZoneFlex R710 is industry’s highest performance 802. An active support contract, Or; A newly purchased product which still has the initial 5 months software warranty*. How to Renew Your Ruckus Support Contract. Apr 7, 2021 · Verify if the support expiry date updated on Ruckus Support portal is the same as the Support Expiry Date seen on the ZoneDirector GUI ( Administration -> Support) The notification about the support expiry on the ZoneDirector GUI starts 90-days prior to the premium support expiration. CVE-2023-39904, CVE-2023-39905, CVE-2023-39906: ICX XSS So turns out I can download all patches up to 5. Login to Ruckus support portal: https://support. Use this tool to check the coverage that Ruckus shows on your device. Dec 19, 2012 · I'm having trouble getting my Ruckus 12-month support contract renewed. Ruckus support contracts are not that bad compared to others. Aug 9, 2020 · - Upgrade can take anywhere from 15-20 minutes depending on the ZoneDirector model, and amount of configuration you have. This is a reminder to renew the support. 5/5/10GbE), high PoE output with 802. If you've purchased Ruckus WatchDog support, you should have received an email with a support activation New SKU/Part # for the support contract Effective dates of new support contract; And request any credit for the previous contract and provide: The old PO# Serial number; SKU/Part # of old support contract; Note: Ruckus does look at a few details when there is a credit request, depending on the finding, your credit request can either be approved May 11, 2021 · More than half of the 11n APs have also reached End of Support dates by 31 January 2021 or earlier (2942, 7962, 7341, 7343, 7351, 7363, 7025, 7441, 7762-AC, 7762-S, 7762-T, 7761-CM, 7321), with most of the remaining AP models reaching End of Support on 31 December 2021 (7731, 7782, 7782-N, 7782-S, 7782-E, 7982, 7372, 7352, 7055), except the We would like to show you a description here but the site won’t allow us. 1. Summary Article provides step by step instructions on how to download an entitlement file. Ruckus Networks make IT's job easier while still allowing them to have excellent user experiences. This happens on very rare occasions and could be due to possible temporary issues either with the Ruckus Support portal or the browser etc. Someone from sales will contact you. 11ax) capable of delivering 2400Mbps in 5GHz and 574Mbps in 2. Additional services are available once you activate your support contract (if any) Ruckus AP Certificate Refresh Flowchart; What contracts do I need for full operation of SZ-100 and vSZ, including SW upgrades? I can't download ZoneDirector software updates - I see a warning; Problem connecting an AP to vSZ / SZ-100; How do AP Heartbeats work? What to look for in the AP support info if client performance is subpar? To get Premium access to Ruckus Support portal, you need to have either. It delivers non-blocking performance, high availability, and scalability with Multigigabit Ethernet access (2. You can check out more information on the RUCKUS support page End of Life Product Detail. Extend support coverage for your Ruckus Products Learn More If you are a Ruckus customer who would like to renew your existing Ruckus support contract, please contact your Ruckus reseller. May 18, 2023 · More than half of the 11n APs have also reached End of Support dates by 31 January 2021 or earlier (2942, 7962, 7341, 7343, 7351, 7363, 7025, 7441, 7762-AC, 7762-S, 7762-T, 7761-CM, 7321), with most of the remaining AP models reaching End of Support on 31 December 2021 (7731, 7782, 7782-N, 7782-S, 7782-E, 7982, 7372, 7352, 7055), except the Ruckus ICX 7650 Campus Switches Ruckus ICX 7650 Campus Switch. For the acces points it what is an active support contract? This website uses cookies. 13. *The ISP router will work fine. Contact Us. Ruckus Wireless offers two support plans: End User WatchDog Premium Support and WatchDog AP Advanced Hardware Replacement. ICX 7150 woes. Reply Oct 19, 2015 · I would like to buy a r500 unleashed for my home office but I am confused about the limitations of not purchasing the support contract. For example, Customers will be able to search a Knowledge base for technical and non-technical information, open cases, track RMA status, download S/W updates or track their registered products. I ordered the renewal in September from my usual Ruckus supplier, and after 3 months they still have not been able to get the contract renewal from Ruckus. For SmartZone managed APs WatchDog End User Support Service-Level Options. Have the serial numbers for your Ruckus products ready. Jul 9, 2024 · To get Premium access to the Ruckus Support portal, you need to have either. CommScope is the owner of the RUCKUS Partner Portal (the "Portal"). What is a support contract? A support contract is a paid subscription for a Ruckus Networks product, for a specified time frame. If you do not have active support on the ZD, you would not be able to upgrade the ZD. 1 and above firmware. Apr 25, 2021 · Ruckus Support portal is a comprehensive support tool that gives the customer a single destination to address their support needs. If you've purchased Ruckus WatchDog support, you should have received an email with a support activation If you have purchased a support contract and logged in, but get a warning when you try to download Firmware Files for your ZD/vSZ/SCG/SZ or access certain KB articles, then this is an indication that we don't have your login account properly associated with your devices and the associated entitlement permissions. RUCKUS provides different levels of support, and you can renew existing support, start new support, or change levels of support as fits your business needs. It offers full access to Premium site content such as software upgrades, additional Knowledge Base articles and more. Ruckus Wireless Support. We are running a Zone director 9. Nov 22, 2023 · Try logging out of the RUCKUS Support Portal and logging back in.
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